Internetless

Due to an utterly ridiculous policy at AT&T, I will be Internetless until the 13th. Well, we’ll have access via our phones. But that’s it.

I’m not really concerned about being internet-free for 3.5 days. What I am annoyed about if AT&T’s ridiculous policy concerning cancellations. We had intended to go with a cable company, so that didn’t work out so we called AT&T to cancel our cancellation.

And they couldn’t.

Quite frankly, I don’t believe them. I think it’s a matter of they wouldn’t.

Why would you have a policy in place where you cannot cancel a cancellation? A customer was planning to leave; why make it harder to have them come back or change their mind? We are having to start over with a new account. Which they can’t turn on until the 13th.

So, for the next 3 days, we will be reliving the 80s (we were early adopters of the Internet and have had some sort of online access since 88 or so). Kinda.

So if you use AT&T, think very carefully about taking any actions. Because it’s like having that action inscribed in stone–instead of in electrons.

6 thoughts on “Internetless

  1. So… I guess you won’t be getting this comment for awhile. I’m glad you’re only out of access for a few days, but that is still so totally annoying for you.

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  2. My most recent internet transition was the smoothest ever! Everything happened when the respective companies said it would and I now have lovely fast FTTC (Fiber to the Cabinet) broadband.

    I can’t be so smug about my other internet changes. Even staying with the same company and moving house has proved difficult in the past. I think there have been some changes by the regulator/legislation in the UK that make life easier these days, but it’s been a long time coming!

    I just hope they connect you back with no problems and you get your internet back soon.

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